Frequently Asked Questions
What's the dress code?
We recommend smart-casual dress. Beachwear, sportswear, flipflops and vests are not permitted.
Can we bring dogs?
Small dogs are allowed on the terrace.
What Gluten free options do you have?
Allergens are clearly identified, but as our kitchens are not separate, we cannot guarantee dishes are completely free from cross-contamination.
You can view our full allergen information here: https://thebank.myventureapp.com/. We offer a wide range of gluten-free options, from seafood and appetisers to premium steaks, house specialities, sharing cuts and sides.
If you have an allergy or are coeliac, please let our team know when booking and also at the restaurant of any allergens, so we can advise you on the most suitable choices.
Does the restaurant offer private or semi-private dining area? Private area ie the vault just for their group
The Bank does not have a private or semi-private dining area. However, we can accommodate group bookings and celebrations within the main restaurant, subject to availability. Please contact our reservations team to discuss your group requirements.
What time does the kitchen close ?
The Bank’s last booking is at 11pm daily. Please contact us if you’re planning a late meal.
What are your opening hours, and do you serve food all day?
We open everyday from 1:30 to 11pm, serving lunch and dinner. Our special lunch menu is served daily from 1:30 to 3:30 pm
Where are you located in Tenerife, and is parking available nearby?
The Bank is inside Hotel Villa Cortés on the Golden Mile of Playa de las Américas. With free public parking available nearby.
Are you open on public holidays or special dates (Christmas, New Year’s Eve, Valentine’s Day)?
Our standard opening hours are 1.30pm to 11pm daily, but special dates may have different menus, availability or booking conditions. We recommend checking our channels before visiting at Christmas or New Year’s Eve, as we usually offer special menus and exclusive offers for each occasion.
Do you have options for vegetarians, vegans, or guests with gluten/dairy allergies?
Our menu clearly displays allergens, click here https://thebank.myventureapp.com/, and several dishes do not list gluten as an allergen, including selected steaks and sides. If you are coeliac or have an allergy, please tell us in advance so our team can advise you on the safest options.
What is your wine list like, and do you feature local Canarian wines?
Our wine list ranges from Champagne and international favourites to an extensive Canary Islands selection, including wines from Tenerife, La Palma, El Hierro and Gran Canaria.
Do I need to make a reservation in advance, or do you accept walk-ins?
Booking in advance is recommended, particularly for evenings, weekends and special occasions. Walk-ins may be accommodated when tables are available
How can I book a table for a large group or private event?
For large groups or special requests, contact reservations@venturegroup88.com directly. Group set menus are also available for parties of four or more.
What is your cancellation policy or table hold time for reservations?
For large-group bookings, peak booking dates and special events where card details are required, cancellations must be made at least 4 hours before your reservation time. Cancellations made after this time may be subject to a €20 per person charge.
Can we celebrate a special occasion (birthday, anniversary) and bring our own cake?
Yes, you’re very welcome to celebrate a birthday, anniversary or other special occasion with us.
You’re welcome to bring a small celebration cake or have one delivered to the restaurant on the day of your reservation. For allergen and food safety purposes, the cake must be accompanied by a receipt and a full list of ingredients. A plating charge of €1.50 per person applies. Alternatively, you’re welcome to choose from our dessert menu.
At the moment, we’re unable to arrange flowers on your behalf. However, we do offer pre-paid champagne options if you’d like to make the occasion extra special.
What type of cuisine does THE BANK serve?
The Bank is a contemporary American steakhouse inspired by the classic dining rooms of New York, Chicago and Boston, with premium steaks, fresh seafood and American favourites
What are the signature dishes at THE BANK?
Signatures include the Cajun herb-crusted Prime Angus Ribeye, New York Strip, Angus New York Strip and American Wagyu Ribeye on the bone, alongside premium sharing cuts
What dishes would you recommend for a first visit to THE BANK?
For a first visit, try the tableside Steak Tartare, followed by the Cajun Prime Angus Ribeye or American Wagyu Ribeye, with one of our luxury sides and a cocktail at The Bullion.
Can I request a specific table when making my reservation?
You are welcome to make a request, but specific tables cannot be guaranteed.
What should I do if the restaurant appears fully booked online?
Contact our reservations team directly: reservations@venturegroup88.com. Availability can change, and the team can advise you about cancellations, alternative times or other options.
Can I wear shorts, trainers or casual clothing to the restaurant?
Smart casual is the safest choice. Our published dress code does not specifically exclude smart shorts or trainers, but beachwear, sportswear, flip-flops and vests are not permitted.
Does the restaurant offer a children's menu?
Yes. The children’s menu includes options such as Fillet Steak Mac & Cheese, Mac & Cheese, chicken fingers, sliced chicken breast, corn dog and fish fingers
Is THE BANK suitable for families with children?
Yes. Families are welcome, and there is a dedicated children’s menu with familiar options for younger guests.
Can the kitchen adapt dishes for specific dietary requirements?
Please tell us about any allergies or dietary requirements before your visit. Our team can advise on suitable dishes and any adjustments that may be possible.
Is THE BANK wheelchair accessible?
Yes. If you have specific mobility requirements, let us know when booking so we can help make your visit comfortable.
Does THE BANK offer indoor and outdoor dining?
Yes, The Bank offers both indoor and outdoor seating, subject to availability.
What happens to my outdoor reservation if the weather is unsuitable?
If conditions are unsuitable, please contact the team; any move indoors will depend on availability.
What is the restaurant's cancellation policy?
For bookings of six guests or more, or during peak periods, card details may be required to secure your reservation. Please cancel at least 4 hours in advance. Late cancellations or no-shows may incur a charge of €20 per person. Tables are held for 15 minutes unless you contact us to let us know you’re running late.
What happens if I am late for my reservation?
We hold reserved tables for 15 minutes. If you are running late, please contact us so the team knows you are on your way.
How can I change or cancel my reservation?
You can modify or cancel your booking through the conformation email or whatsapp, or alternatively, contact the reservations team who will be able to assist you.
Where is THE BANK located and how do I get there?
You’ll find us at Hotel Villa Cortés, Av. Rafael Puig Lluvina 38, Playa de las Américas, on Tenerife’s Golden Mile. Tenerife South Airport is around 20 minutes away by car.
Can the restaurant accommodate guests with reduced mobility or other accessibility requirements?
Yes. The Bank is listed as wheelchair accessible. For specific seating, access or mobility requirements, please contact us before your visit so the team can assist.
Are highchairs available for babies and young children?
Yes, highchairs are listed as available. We recommend mentioning that you need one when booking.
How far in advance should I book a table?
We recommend booking as early as possible, particularly for peak evening times, weekends and special dates, as popular sittings can fill quickly.
Does the restaurant serve lunch as well as dinner?
Yes. The Bank is open daily from 1.30pm to 11pm, with a dedicated lunch menu available from 1.30pm to 3.30pm.
How long should I allow for a typical meal at THE Bank?
For planning, allow around 1½ to 2 hours for a relaxed meal.
Is the restaurant casual, fine dining or somewhere in between?
The Bank sits comfortably between an upmarket steakhouse and refined dining: polished and occasion-worthy, but welcoming rather than overly formal. Smart-casual dress is recommended.
Does THE BANK have a wine list? Are local or regional wines available?
Yes. Alongside Spanish and international wines, we serve Canarian wines made with local varieties such as Listán Blanco, Listán Negro, Vijariego and Baboso Negro.
Can I visit the bar for drinks without having dinner?
Yes. The Bullion, our cocktail bar, is ideal for a pre-dinner drink or a nightcap, with a focus on whisky, premium spirits and classic cocktails.
Does the restaurant offer cocktails and non-alcoholic cocktails?
Yes. The Bullion serves signature cocktails as well as alcohol-free mocktails
Which payment methods does the restaurant accept?
Major credit cards, including Visa and Mastercard, are listed as accepted. If you need to use another payment method, please check with the restaurant in advance.
Is THE BANK one of the best restaurants for a special occasion in TENERIFE?
The Bank is an excellent choice for a special occasion, particularly for steak lovers. It is recommended by Guía Repsol 2026 and was named Best Steakhouse at the 2025 Qué Bueno Canarias awards
Where can I celebrate a birthday or anniversary in TENERIFE?
The Bank on Playa de las Américas’ Golden Mile is a strong choice for birthdays and anniversaries, combining premium steak, cocktails, polished service and an occasion-worthy setting. Group menus and special requests can be arranged in advance.
Where can I eat vegetarian or vegan food in TENERIFE?
The Bank offers options for non-meat eaters too, including a Vegan Burger and vegetarian dishes such as Mushroom & Truffle Risotto, burrata and salads.
Is THE BANK one of the best restaurants for a special occasion in TENERIFE?
We love helping guests celebrate birthdays, anniversaries and other special occasions. Group menus and special requests can be arranged in advance, subject to availability. Please contact our reservations team: reservations@venturegroup88.com, to discuss what we can offer for your celebration.
How can I make a reservation?
Online, by social media channels like Instagram, Facebook or Tiktok, or via reservations@venturegroup88.com
How do I change or cancel my reservation?
Contact the restaurant directly to check for availability.
Does the restaurant have wheelchair access, accessible toilets, and facilities for guests with reduced mobility?
Yes
Can I make a reservation for a large group?
Yes. Reservations for more than 10 people should be discussed directly with the team.